Shipping policy
Every Shearora item is made to order with your personalization, so each piece is created specifically for you before it ships. The total time to receive your order includes two stages: production (making your item) and shipping (transit to your door).
Processing & Delivery Time
| Product | Production | Shipping (US) | Total (US) |
|---|---|---|---|
| Apparel (tees, sweatshirts, hoodies) | 2–5 business days | 5–10 business days | 7–15 business days |
| Drinkware, accessories, salon decor | 3–7 business days | 5–10 business days | 8–17 business days |
| Bags & workwear (aprons, tool rolls) | 3–7 business days | 7–12 business days | 10–19 business days |
Business days are Monday through Friday and do not include weekends or US postal holidays (New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas). During peak seasons and holidays, delivery may take longer than the estimates above. If your order requires detailed design customization, please allow additional time for our team to prepare your artwork.
Shipping Fees
Shipping fees are calculated at checkout based on your order. We currently ship across the United States.
- Standard shipping is calculated and shown at checkout before you pay.
- Free shipping applies automatically on qualifying orders (see the offer shown at checkout or in our announcement bar).
Order Tracking
Once your order ships, we'll email you a tracking link so you can follow it to your door. Please allow 1–3 days for the carrier to scan your package into their system. If tracking shows no movement at first, it usually means the carrier hasn't processed the parcel yet — updates will appear once it's scanned.
Changing Your Shipping Address
You can request a change to your shipping address within 24 hours of placing your order by emailing support@shearora.com. We can only update the address if your order has not yet entered production. Please note we cannot switch an order between a US and an international address.
Incorrect or Incomplete Address
Please double-check your shipping address at checkout. We are not responsible for orders that are delayed, lost, or returned due to an incorrect or incomplete address provided by the customer. For orders returned due to an incorrect address, a re-shipping fee may apply to resend your order.
Delivery Issues
If your order has not arrived within 20 business days (US), or if there is any shipping issue, please contact us at support@shearora.com with your order number. Claims should be submitted within 30 days of the order date so we can investigate with the carrier and make it right.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, email us at support@shearora.com within 7 days of delivery with your order number and clear photos of the issue. We'll arrange a free replacement or a refund. Please see our Return & Refund Policy for full details.
Orders With Multiple Items
For logistical reasons, items in the same order may be produced and shipped in separate packages, sometimes arriving on different days. There is no extra charge for this. We're unable to split a single order across multiple shipping addresses — please place a separate order for each address.
Questions?
If you have any questions about shipping or delivery, reach out to us at support@shearora.com. We're real people, and we're happy to help.